Wickes

YOUR COMMENTS Post your comments or and experiences of this company on the Sounding Board

A description of the good or service offered and what happened
On the 7th Feb 2008 I was delivered 3 worktops from Wickes DIY, and as a qualified tradesman fit them.
After examining them thoughroughly. Some time later I noticed movement in part of the laminate, on further inspection I found that on all 3 tops, the laminate had not bonded to the board at the front edge, this was more apparent on the cut joints. By now I had fit some of the splash backs electric sockets wall units, fan and pelmets, basically locking in the units in, making it a costly job to replace the tops. I had to suspend work on the Kitchen that I had taken time from work to do, losing money there too. My home is now in a mess because I cannot finish the job with bits of my kitchen stored all over my house.

What have you attempted to do so far?
I reported it to Wickes on the 28th Feb. After absolutely countless calls to customer services on a 0870 No I was getting absolutely nowhere. I was told it was the manufacturers problem and was given a list of information they required etc to deal with them.
Only when I wrote my first letter, did they assign somebody to liaise with me and started to communicate with me. I have sent in an estimate for the work required, from in my own right as a bonafide company. I have sent 2 further independent quotes and have given them the option of getting their fitters to carry out the exchange. Up until now all they are offering is to exchange the products and a small sum as a goodwill gesture, no way near the true cost of the actual work required leaving me further out of pocket.

YOUR COMMENTS Post your comments or and experiences of this company on the Sounding Board

Why you feel your complaint has not been fairly or properly addressed by the company?
I am not after compensation and to be honest don't even want to carry out the work myself, so I'm not bothered if they accept my estimate, But if I am to do it, then I do want my regular charges for it. I just want them to do the right thing and cover the true cost of replacement. Their inaction and stuff you attitude to this leaves me thinking that naming and shaming them is the only way to move them. They will not even send somebody out to have a look at the tops.
Please please help if you can. Any correspondence, estimates and photos can be attached should you require them.

The Wickes Customer Services Department swift response can be viewed at the top-left.

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