drive2us.com

YOUR COMMENTS Post your comments or and experiences of this company on the Sounding Board

A description of the good or service offered and what happened.
On the 18th March 2008 I paid £200 for driving lessons for my daughter, so far she has had one lesson, her instructor has refused to answer calls, reply to texts or emails. He has let her down FOUR times with NO NOTICE WHATSOEVER and has made various excuses including" I couldn't call you back because my toilet was broken". The company uses an answering service but NEVER EVER call you back, the only response I have had to emails is someone arguing with me by telling me they found it hard to believe as all their drivers " have to be proffestional (sic) and dedicated in order to do this job". I have pleaded with them to give her a refund to no avail. She is a student and has saved really hard for this money. The company have now said that it is at the instructors discretion whether he returns this money as we have a contract with the instructor. We have nothing in writing from him, not even a proposed lesson plan, in fact we only know his first name James. Where do we go from here?

What have you attempted to do so far?
Payment 18th March by paypal.
Several calls to company between 18th and 25th with no response.
No response to email sent on 19th, 21st or 24th.
First contact from "James" on 25th apologising for "mix up". Lesson arranged for 1st April at 8am.
1st April 8am Instructor did not arrive, message left at 8.57 by instructor claimimg he was waiting for a car to arrive.
Contacted instructor by phone on 1st april, lesson rearranged for 5th April at 8am, Instructor sent text 7.37 cancelling lesson due to "tummy upset".
Left messages by phone and text to arrange next lesson, no contact until text sent by instructor on 6th to arrange lesson on 9th but no time given.
Tried to contact several times with no reply.
Telephoned instructor on 8th and arranged lesson for 2pm.
Instructor arrived at 2.15pm on 9th, first lesson, explained he was unable to reply as his toilet was broken??????
Next lesson arranged by instructor by text for 15th April, again no time specified.
Called without success for 3 days until call answered on 14th and lesson arranged for 9.30 on 15th.
15th April instructor did not arrive, no excuses, no messages, no warning.
Instructor and company refuse to answer calls, texts or emails.

Why you feel your complaint has not been fairly or properly addressed by the company?
The company have informed me that a refund will only be given at the instructors discretion and that I am obliged "BY LAW!!!!" to use up my remaining credit with this instructor, they claim it is merely "a misunderstanding", furthermore as a franchisee and not an employee they are powerless to act. I paid my money to Drive2us not James.