Europcar

 

YOUR COMMENTS Post your comments or and experiences of this company on the Sounding Board

A description of the good or service offered and what happened.
Picked up a dirty hire car with warm engine. Paperwork states fuel tank 7/8 full. In fact just over 3/4. Returned just short of full. Have been invoiced for 8 litres of fuel. I have paperwork proving my case.

What have you attempted to do so far?
Have made numerous telephone calls to automated systems. Emails answered automatically. Now have contact with above person to be told car not returned full.

Why you feel your complaint has not been fairly or properly addressed by the company?
Fed up of playing e-mail tennis. There were other issues but cant be bothered to pursue them. Every contact fended off with automated systems.