Amazon.co.uk

YOUR COMMENTS Post your comments or and experiences of this company on the Sounding Board

A description of the good or service offered and what happened.
Michael Molloy (Author) "Peter Raven Under Fire (Peter Raven)" I ordered this book, as well as another, from Amazon online as a result of a recommendation from the Children's Book Section of The Sunday Times newspaper for my eleven year old son on 16/5/08 and signed up on a trial basis to Amazon prime delivery. Still have not received this book. Then they emailed me that delivery was due between 17/06/08 - 23/06/08. Now they inform me 22/06/08 that they can not currently obtain the product and do I want to cancel my order? 1.) Under the current Trades Description Act is not illegal to attempt to advertise/sell a product when it is not available? 2.) Inducing me to sign up to a trial prime delivery service on amazon on the back of item(s) purchased surely constitutes misselling/misrepresentation and therefore tantamount to fraud? 3.) A company like Amazon which has no feedback/complaint mechanism plainly displayed on their account section of their website is surely in contravention of my consumer rights?

Why you feel your complaint has not been fairly or properly addressed by the company?
There is no feedback mechanism advertised by amazon to complain. Emails are all automated and can not be returned. A simple search on google will return you to your account where their is no feedback mechanism.